Pyrotec provides the following Maintenance Services from its office in The Netherlands, to facilitate the use of SPYRO software by our clients:
- Technical support in English language by Pyrotec Engineer, over the telephone and email;
- Configuration of models for the new furnaces added to the Application Site;
- Reconfiguration of models in case of modifications to existing furnaces at the Application Site;
- Supply of SPYRO software updates (within the main version number);
- Services in case of malfunctioning of SPYRO software (including non-critical bugs);
- Services and delivery of installation materials to change the Designated Equipment.